How to deliver an exceptional experience for your clients


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SKU: 30401 Category:


Date: 8 May 2019
Registration: 08:30
Seminar starts: 09:00
Seminar closes: 10:00

The recently undertaken Manchester Client Journey Project 2018, between Client Experience specialists insight6 and The Manchester Law Society, showed that law firms in Manchester are ahead of the curve when it comes to providing client experience.  In most areas Manchester firms performed above the national average – leading the way again!

This session, delivered by Sarah Percy of insight6, will focus on the client experience and how it can be delivered, measured and maintained, ensuring your clients have their expectations exceeded!

If you have not looked at your firm through the eyes of your clients, identified how clients want to be treated or what you can do to WOW your potential clients then this a great session for you.

Topics covered will include

  • Understanding the potential client journey
  • Identifying key touch-points
  • Discussing the behaviours and actions you can deliver to amaze your clients
  • How to measure the impact you are having at each of the touch points
  • How to ensure you are delivering consistently high levels of customer experience.

You will go away with a better understanding of how to impact your conversion rates which will lead to an increased number of clients and total turnover.

Cost to attend: MLS Members £20.00 + VAT (£24.00) Non-members £40.00 + VAT (£48.00)

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