HOW MONEYPENNY CAN HELP YOU REMAIN OPERATIONAL AND FACILITATE HOME-WORKING DURING CORONA VIRUS

  • 18/03/2020

The Moneypenny intelligent speech recognition transforms the capabilities of an existing switchboard, by allowing callers to self-serve. (This is of course in addition to their usual Outsourced Switchboard and Live Chat products.) Our friends at Moneypenny have shared with us their Digital Switchboard solution which enables your firm to continue offering an excellent service to your callers.

Developed in collaboration with Amazon and Twilio technology, the service is entirely cloud-based and easy to implement along with updating callers with personalised greetings. This can be set up within 48 hours and Moneypenny have a team on hand to walk any Manchester Law Society members through this process. This solution enables firms to :

  •        Allow callers to self-serve
    •        Triage callers to manage high volumes
    •        Update callers with personalised greetings – which can be changed by you at any time

This solution will allow you as a firm to remain operational, ensure client satisfaction and facilitate home-working for your teams in these uncertain times.

Take a look here for more information and if you have any questions please feel free to call the Moneypenny team on 0333 202 1005.

Our MLS Advantage partners all offer special packages to Manchester Law Society members.

To find out more about the services our MLS Advantage partners offer please click HERE